Question 1

Do you support businesses without an internal IT team?

Accepted Answer

Yes — managed support gives you a help desk, monitoring and scheduled on-site visits under a defined SLA, which is how most of our SME clients operate.

Question 2

Can you take over an environment someone else built?

Accepted Answer

Yes, after a documentation and condition review so both sides know what is being adopted and what needs remediation.

Question 3

Do you provide test certificates for cabling?

Accepted Answer

Every link is certified and tested, with results and as-built documentation issued at handover.

Question 4

Cat6 or Cat6A — which should we install for a new fit-out?

Accepted Answer

Cat6 is adequate for most office desks today. Cat6A is worth the extra for Wi-Fi 6E/7 access points and any run expected to carry multi-gigabit within the next decade, because rewiring a closed ceiling later is far more expensive.

Question 5

Should we keep servers on-premise or move to the cloud?

Accepted Answer

It depends on the workload. Cloud wins on flexibility and small footprints; on-premise often wins on cost for steady heavy workloads and where UAE data residency is required. We compare both over a five-year horizon and recommend the split, not a default.

Question 6

How do you size a server or storage deployment correctly?

Accepted Answer

We start from the workload — user counts, database size, virtual machine footprint and growth over the refresh cycle — which produces a spec you can defend rather than an oversized box bought to be safe.

Question 7

What backup and disaster recovery approach do you recommend?

Accepted Answer

We design around two numbers — how much data you can afford to lose (RPO) and how long you can be down (RTO) — then build layered backup across local, off-site and cloud copies, with ransomware-resistant immutable storage and scheduled restore tests.

Question 8

Isn't Microsoft 365 already backed up?

Accepted Answer

Microsoft protects the platform, not your content decisions. Deleted or maliciously altered data beyond the retention window is gone, which is why we add a dedicated Microsoft 365 backup alongside the platform.

Question 9

What IT security basics should a small business start with?

Accepted Answer

Multi-factor authentication, tested backups and patched endpoints. Those three prevent or survive the large majority of incidents we see. We then add firewall hardening, email filtering and network segmentation.

Question 10

How do you secure IoT, CCTV and guest devices on the network?

Accepted Answer

Through VLAN segmentation so cameras, IoT and guest Wi-Fi cannot reach your file servers or payment systems. A compromised camera on its own VLAN cannot pivot into the corporate network, which is why we never place everything on one flat LAN.

Question 11

What SLAs do your managed IT contracts include?

Accepted Answer

Standard contracts target one-hour remote response for critical issues and next-business-day on-site attendance in Dubai, with faster tiers available. Pricing is usually a fixed monthly fee per user or device, which keeps budgeting predictable.

Question 12

Can data stay within the UAE for residency reasons?

Accepted Answer

Yes. Where residency is required we select regions and providers that keep data in-country and document the arrangement so your compliance and legal teams can verify it.

Question 13

Do you provide as-built documentation and port schedules?

Accepted Answer

Yes. Every outlet is labelled to match an as-built drawing and port schedule, racks are dressed for airflow and future changes, and Fluke test results are issued with the handover pack — the documentation your IT team needs to run the environment.

IT Infrastructure in Dubai

Five IT capabilities, delivered as one foundation

Network Infrastructure & Structured Cabling

Servers & Storage

Managed IT Support

Cloud & Backup Solutions

IT Security Basics

What a typical IT engagement covers

Sectors this solution is built to serve

IT questions we get asked

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